Frequently Asked Questions

The patient’s species, age, weight, activity, clinical history, current diet and relevant records, together with the owner’s needs and practical constraints. During onboarding we will explain how to provide a complete profile.

No. Ration Lab derives nutrition targets and prepares recipes from the patient facts, clinical records and owner needs you provide. You do not need to supply pre-approved nutrient targets or an outside diet order to begin.

We review all supplied profile information and records first. We only ask you for missing patient information needed for the plan. The Ration Lab team reviews and approves any clarification request before contacting you. The turnaround target starts after we receive a complete profile.

We support dogs and cats.

A certified veterinary nutritionist creates every plan.

We aim to return your plan by the next business day after receiving a complete profile. This is a target, not a guaranteed deadline. If a case needs more information or review time, we will discuss that with you.

We send the finished nutrition plan only to you. You share it with your client and continue to manage that relationship.

Choose Get started or Enquire for your clinic to tell us about your practice. We’ll discuss onboarding and access with you. Access is currently by invitation; an enquiry does not create an account or submit a patient case. Already have access? Choose Log in to send a case.

The fee to your clinic is A$50 including GST per case. It includes three recipes, feeding and preparation guidance, creation by a certified veterinary nutritionist, a white-label report with your clinic’s branding, and unlimited follow-ups for the delivered recipe pack. You set your own client price and keep the difference. A new meal plan needed later as the patient’s needs change is a new paid case.

You choose your own client price. For example, charging A$150 leaves an A$100 difference after the A$50 Ration Lab fee; charging A$250 leaves an A$200 difference. All amounts are in Australian dollars, and our A$50 fee includes GST. These differences are before your clinic’s own costs and applicable taxes.

Our Privacy Policy is linked in the footer. Ask the Ration Lab team about information handling before sharing patient or client records.

Three recipes, feeding and preparation guidance, a report carrying your clinic’s branding, and unlimited follow-ups for the delivered recipe pack. A certified veterinary nutritionist creates the plan, which we return only to you. You set the client price and share it with the client.

You receive the finished plan. You share it with your client. We do not deliver the report directly to the client.

Yes. Unlimited follow-ups for the delivered recipe pack are included, covering questions and change requests. Bring these to us and remain your client’s point of contact. If the patient needs a new meal plan later as their needs change, that is a new paid case.